Unlock the Secret to Retaining and Motivating Retail and Restaurant Staff Part 2

In part two of this series, we’re diving into a critical aspect of leadership—employee training. What does your training program say about you as a business owner? If you’re not providing proper, ongoing training for your staff, it sends the message that you don’t value the job they’re doing. It implies that the role is so low-level it doesn’t require skill or improvement. Yes, that’s some tough love, but it’s the truth.

To attract better employees and become a better leader, you must train your team to perform the way you expect. In part one, we covered the milestone ladder—how to offer opportunities for advancement and recognition. Now, let’s focus on the training itself.

Many of you might be thinking, "I don’t have time for that," or "We already do onboarding." Here’s the issue: onboarding is just general information to help new hires get acquainted with your business—it’s not job-specific training. No amount of motivation or pep talks will replace proper training. Well-trained employees perform better, enjoy greater job satisfaction, and, in turn, become better, more engaged team members. Isn’t that what every business owner wants?

If your training program lacks substance or isn’t applied consistently, you’re doing a disservice to both your staff and your business. Yes, training requires some time, but not as much as you might think. I’ve put together a four-week training program outline that you can plan for the entire year in just 30 minutes and roll out each week.

Want to learn more? Visit my link in bio and click on the "How to Build the Team That Builds Your Business" tab to access my blog. There, you’ll get step-by-step instructions on how to create a training program that benefits both your employees and your business.

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