Thing you need to do immediately.
Depending on what region you're in, your business is probably under some type of mandatory restriction. Here's a quick reminder of some details you should attend to.
1. Create a point of contact for your business as well as a phone tree, email chain or communication plan for your employees.
2. Communicate all changes/closures on all platforms. Change hours on your website and social media and/or communicate limited service capabilities. Do the same on Google, Yelp, Travel Advisor and any other sites on which you are listed. Update your Facebook header and Instagram profile as well. Change your phone message.
3. Send an email to everyone in your database. Don't send the typical "From the CEO " message but rather, one that tells your customers what you're doing and how you feel. Be sure to wish them good health and provide a direct contact should they need or want to reach you.
4. Restaurants should contact your reservation provider, if applicable, cancel existing reservations and block out any future reservations slots for the time being.
5. Post signage on your front doors. I know you're stressed but please try to make these signs as professional as possible.
6. Review your insurance policy and start talking to your insurance company. This is a good time to gather facts.
7. Call your vendors, utility companies, credit card companies, internet and cable to arrange delayed payment options.
8. Exchange contact information with your business neighbors for future communication.